dompethoki Privacy Policy

This page describes what we collect when you use dompethoki and how we keep that data protected. We understand that your personal information is sensitive, especially when you're managing an account with us, verifying your identity, or processing payments. Our commitment is to be transparent about our practices and to safeguard your privacy in line with applicable law.

We collect certain information — your email, phone number, identity documents, and payment details — because we need it to operate our platform, prevent fraud, and comply with financial regulations. We do not sell your data to third parties for marketing. We use it only for account management, payment processing, fraud detection, and legal compliance.

This policy covers what we collect, who we share it with, how long we keep it, and what rights you have. If you have questions after reading this, our support team is available during business hours to clarify.

What We Collect and Why

Account and Identity Information

When you create a dompethoki account, we collect your email address, a password (which we encrypt), and your date of birth. To verify your identity and comply with anti-money-laundering (AML) regulations, we later ask for your full name, address, phone number, and a copy of your government-issued ID. This information is mandatory before you can withdraw funds from your dompethoki account.

We store your identity documents securely in an encrypted vault. Our staff access them only during account verification or if we need to resolve a dispute. We do not share these documents with external parties unless the law requires us to do so — for instance, if a court orders disclosure or if we receive a request from a financial regulator.

Payment Information

When you deposit funds into dompethoki via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your transaction history, including the payment method you used, the amount, and the date. We store this information to reconcile deposits, process withdrawals, and detect fraudulent activity.

We do not store the full details of your payment method (such as your complete bank account number or card number). Payment processors handle sensitive details directly. We store only references and transaction IDs, which allow us to link a deposit or withdrawal to your dompethoki account without exposing your actual payment credentials.

Gameplay and Account Activity

We track your gameplay on dompethoki — which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, sportsbook markets), how much you stake, and the outcomes. This data helps us detect fraud, identify problem betting patterns, and improve our platform. We also log your login times and device information (browser type, operating system, IP address) for security purposes.

Communications

When you contact our support team via email or live chat, we keep a record of your conversation. We use this record to resolve your issue and to train our support staff. We may also use aggregated, anonymized versions of common questions to improve our FAQ and documentation.

Data retention

We keep account data for as long as your account is active. After you request account closure, we retain records for 7 years to comply with financial regulations, then delete them securely.

Data location

Our servers may sit outside your jurisdiction (e.g., in Singapore or Europe). When we transfer your data internationally, we use encryption and standard contractual clauses to protect it.

Third-party processors

We use payment processors, identity-verification services, and analytics providers. These companies process data only on our behalf and are bound by confidentiality agreements.

Your Rights and Our Commitments

Access and Correction

You have the right to access the personal data we hold about you on dompethoki. Log into your account and navigate to "Account Settings" to view your profile information. If you notice an error (for example, a misspelled address), you can update it directly. For more complex requests — such as exporting all your data in a structured format — contact our support team, and we'll respond within 14 days.

Deletion

You can request to close your dompethoki account at any time. Once you request closure, we will disable your account and stop processing new transactions. However, we retain your data for 7 years as required by financial regulations. After that period, we delete or anonymize it. You cannot recover a closed account.

Cookies and Tracking

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyze how you use dompethoki. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may limit your ability to use certain features on our platform. We also use Google Analytics (anonymized) to understand traffic patterns; you can opt out by installing the Google Analytics opt-out extension.

Fraud Detection and Account Security

We use your gameplay data, login patterns, and device information to detect fraudulent activity. If our system flags unusual behavior — such as login attempts from a new country or unusually large bets — we may freeze your account temporarily and ask you to verify your identity. This protects your account from unauthorized access.

• 1
  We encrypt all sensitive dataSecurity

  Passwords, identity documents, and payment details are encrypted in transit and at rest using industry-standard protocols.

• 2
  We do not sell your dataPrivacy

  We never sell or rent your personal information to third parties for marketing purposes.

• 3
  We comply with local regulationsCompliance

  We follow anti-money-laundering (AML) and know-your-customer (KYC) laws in the jurisdictions where we operate.

• 4
  We enable two-factor authenticationAccount protection

  You can enable 2FA in your account settings to add an extra layer of security.

Contact and Complaints

If you have privacy concerns or wish to exercise any of the rights described above, contact our support team at our email address listed in the contact pageWe aim to respond within 14 days. If you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support staff can assist you in English during standard business hours.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that your use of dompethoki complies with your own jurisdiction's law. If you have a complaint about our data practices, you may also contact your local data protection authority.

Policy Updates

We may update this policy from time to time to reflect changes in our practices or in applicable law. If we make material changes, we will notify you by email or by displaying a notice on dompethoki before the change takes effect. Your continued use of dompethoki after such notification constitutes your acceptance of the updated policy.

This privacy policy is effective as of the date displayed at the bottom of this page. If you have any questions about how we handle your data, reach out to our support team. We're here to help.